Working in retail, customer service is important, and you need to be friendly, helpful... and all of that good stuff. But sometimes, you get customers who are stupid AND bitchy. If I'm still smiling, that's probably just my fake customer service face. I may be laughing inside because you think I actually care. I don't know you, and you don't know me. If you're not nice or at least polite to me, how would I be nice to you? There's no need to take out your anger/frustration on us... we're not here to fix all your problems for you. Anyway, I wouldn't go into detail about these people. Everyone's heard stories already.
Sometimes, you get customers who are friendly even when things aren't working out the way they want. That's cool. You're doing us a favour, and we'll listen and help you out if we can. It's nice to encounter these people. :)
So on Monday, while working at the bookstore, this guy came to buy some books for his course(s). He first tried paying with a credit card, and it got declined. Surprised, he left the books and said he'll come back later. He came back later with a debit card, tried again, and it didn't work. Disappointed, he said he'll try again later on, so I put the books behind the cash station. The next day, I was working at the same cash counter. He came back and asked if I remembered him and if we still had his books. Since he was a funny and friendly fellow, I remembered, and luckily for him, his books weren't put back onto the shelf yet, so I brought them to him. He said, "This time I brought CASH!". lol! He paid for his books and happily left. Then today after work, as I was walking up St. George, I saw him again! It's kinda funny, because we actually recognized each other. His eyes widened, he smiled this teethy smile, and we said hi. This guy is funny and like, fabulous! It's awesome, seeing this stranger 3 days in a row. He probably made my week.